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Why connected data, hyper-personalization, automation, and customer innovation are key trends for the coming year in retail and ecommerce.
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Retailers need to know these key themes that emerged from the Shoptalk conference.
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Key optimization objectives for organizations on their data management journey.
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Improved member engagement involves a shift from customer centricity to customer advocacy.
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Is executing your marketing team's digital strategy a challenge? Learn what to look for when adding resources to bridge marketing and technology.
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Are you doing everything possible to ensure that your digital transformation projects will be a success? Learn about six common missteps and how to avoid them.
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Outstanding UX is a competitive advantage in healthcare.
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New innovations are bringing healthcare directly to the consumer amid the pandemic.
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What happens when the pandemic renders major aspects of medical device design unsafe? You pivot, of course.
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At Concord, we know a great user experience begins with recognizing the most common actions in your member portal and the pain points associated with completing those actions.
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Placing the customer first is the best step for your digital program.
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Concord's Director of Digital & User Experience, Ryan Decker, shares why pattern libraries are the answer to your UX troubles.
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Your member portal experience is more crucial than ever amid COVID-19.
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