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The New Wave of Retail Loyalty Solutions

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Key Insights from Salesforce Connections 2022

Why connected data, hyper-personalization, automation, and customer innovation are key trends for the coming year in retail and ecommerce.

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Key Trends from Shoptalk 2022

Retailers need to know these key themes that emerged from the Shoptalk conference.

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Always Modernizing

Key optimization objectives for organizations on their data management journey.

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Improving Engagement, Experience, and Health with Member Advocacy

Improved member engagement involves a shift from customer centricity to customer advocacy.

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Digital Strategy Creation and Implementation — Without Stressing Your Marketing and IT Teams

Is executing your marketing team's digital strategy a challenge? Learn what to look for when adding resources to bridge marketing and technology.

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6 Missteps in Digital Transformation and Expert Advice on How to Avoid Them

Are you doing everything possible to ensure that your digital transformation projects will be a success? Learn about six common missteps and how to avoid them.

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Ensuring a Better User Experience with Digital Navigators

Outstanding UX is a competitive advantage in healthcare.

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How to Bring Healthcare to the Consumer

New innovations are bringing healthcare directly to the consumer amid the pandemic.

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Success & Struggle: Pandemic Impacts on Med Device UX Design

What happens when the pandemic renders major aspects of medical device design unsafe? You pivot, of course.

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The Business Value of Your Member Portal

At Concord, we know a great user experience begins with recognizing the most common actions in your member portal and the pain points associated with completing those actions.

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Healthcare's Investment in Digital

Placing the customer first is the best step for your digital program.

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The Intersection of Marketing & Digital

Do you know what your consumers really want?

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Do I Need a Pattern Library?

Concord's Director of Digital & User Experience, Ryan Decker, shares why pattern libraries are the answer to your UX troubles.

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Advancing Your Member Portal Maturity

Your member portal experience is more crucial than ever amid COVID-19.

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